Our return policy lasts 30 days from the date of purchase. Returns are not accepted after 30 days unless approved by a staff member and due to an extenuating circumstance.
This industry-leading time frame allows ample time for you to test any item for defects.
To make a return, you will need:
- Your full name
- Order number
- Date of purchase (not the date of delivery)
- The name of the product you are returning - include brand, model, and color
- Reason for return - PLEASE DESCRIBE THE ITEM'S DEFECT
- Type of return, ie: defective item, DOA, incorrect item, buyer's remorse, etc.
- Exchange type request, ie: “same item exchanged” or “store credit towards alternate item(s)” or “refund (if your product qualifies for buyer's remorse)”
Due to a variety of reasons, including obvious safety concerns, we do not accept returns on the following items:
- Used/Opened Tank/RDA/RDTA systems.
For more information on returns, please visit us at: